MTM Special Ops provides a Non-Transferable Three Year Limited Warranty for the original purchaser only.
The warranty starts from the date of purchase and covers all defects in materials and workmanship. It does not apply to normal wear and tear or to abuse and excludes the watch case, crystal (glass), strap, bracelet and charging unit (if included). In the event of a defect or malfunction within the warranty period, your watch will be serviced under the limited warranty terms.
Disclaimer: The warranty does not apply to damage caused, in MTM’s sole discretion, by tampering with or opening the watch case. Defects or damage resulting from repairs, tampering, or opening the watch case by anyone other than an MTM Authorized Service Facility will void the warranty.
Repairs should be mailed to:
1225 South Grand Ave.
Los Angeles, CA. 90015 USA
When shipping a repair, it is advised that you use secure packaging, a traceable carrier and insure the package for the full value, as MTM Special Ops is not responsible for packages that we do not receive.
Please be sure to include your complete contact information and return shipping address.
For U.S. Repairs, a $20 check or money order must be sent with the watch needing repair to cover the cost of return handling and shipping. (This is not a repair charge.)
Please contact customer service if you are shipping a repair internationally. You will require a shipping form that needs to be filled out and placed on the inside and outside of the package.
Please notify the shipping courier that your watch is temporarily leaving the country for repair so that they have a record and you do not incur customs fees upon the watch’s return.
Should any declaration charges be incurred or customs fees assessed to MTM by your country’s customs, those fees will be re-billed directly to you.
For repair returns via DHL Express to Canada, the shipping & handling charge is $30 US.
For repair returns to all other all other international locations via DHL Express, the shipping & handling charge is $75 US.